Terms of Use 

Effective Date: December 19, 2025

Welcome to the RoseWell Health website. These Terms of Use ("Terms") govern your use of our website. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms or Privacy Policy, you must immediately cease using this website.

  1. No Medical Advice or Healthcare Provider-Patient Relationship

The information provided on this website, including all text, graphics, images, and other materials, is for general informational purposes only. It is not intended to be, and should not be used as, a substitute for professional medical advice, diagnosis, or treatment. No healthcare provider-patient relationship, physician-patient relationship, or therapeutic relationship of any kind is created, established, or implied by your use of this website or any services offered through it.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Do not disregard professional medical advice or delay in seeking it because of something you have read on this website. Never rely on information from this website in place of seeking professional medical advice from a qualified and licensed healthcare professional. If you think you may have a medical emergency, call your doctor or 911 immediately.

  1. Website Content and Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of RoseWell Health or its content suppliers and licensors, and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

The content is provided for your personal, non-commercial use only. Except as expressly permitted by these Terms or applicable law, you may not reproduce, modify, distribute, display, perform, sell, create derivative works from, transmit, or otherwise exploit any content from this website without our prior written consent. The trademarks, logos, and service marks ("Marks") displayed on this website are our registered or unregistered Marks, and you are not permitted to use these Marks without our prior written consent.

  1. Accessibility

RoseWell Health is committed to making this website accessible to all users, including individuals with disabilities. We strive to follow best practices for web accessibility and have implemented features designed to improve usability, including:

• Adjustable text sizing for improved readability;

• Color contrast optimization for visual clarity;

• Alternative text descriptions for images to support screen readers and assistive technologies;

• Design elements aligned with accessibility principles.

While we endeavor to maintain accessibility standards consistent with the Web Content Accessibility Guidelines (WCAG), some features may not yet be fully accessible to all users.

If you encounter any accessibility barriers while using this website or require assistance accessing any content or functionality, please contact us at info@rosewellhealth.ca, and we will make reasonable efforts to address your concerns.

  1. User Conduct

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of this website by, any third party. Prohibited conduct includes, but is not limited to:

  • Transmitting any unlawful, fraudulent, harassing, defamatory, or obscene material.

  • Using the website to engage in any conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, or federal law.

  • Uploading or transmitting any software, files, or codes that contain viruses, worms, or other malicious components.

  • Attempting to gain unauthorized access to any portion of the website or any related systems or networks.

  1. Age Restrictions and Minors

This website is intended for use by individuals who are 19 years of age or older, which is the age of majority in British Columbia.

If you are under 19 years of age, you may only use this website and book appointments with the consent and supervision of a parent or legal guardian. By using this website or booking an appointment on behalf of a minor, the parent or legal guardian represents and warrants that:

  1. They have the legal authority to consent to the minor services;

  2. They agree to be bound by these Terms on behalf of the minor;

  3. They accept full responsibility for the minor's use of this website and compliance with these Terms;

  4. They consent to the collection, use, and disclosure of the minor's personal information and health information in accordance with our Privacy Policy and applicable laws.

RoseWell Health reserves the right to refuse service or terminate access to this website for any user who provides false information regarding their age or parental consent.

  1. Appointment Booking and Third Party Online Services

Third Party Services 

This website may provide links to third-party online services, including but not limited to Jane App, for appointment booking, patient management, and related healthcare services. These third-party services are not owned, operated, or controlled by RoseWell Health.

When you access or use any third-party service through a link on this website, you acknowledge and agree that:

• You are leaving the RoseWell Health website and accessing a separate platform operated by a third party;

• Your use of any third-party service is subject to that third party's separate terms of use, privacy policy, and other policies, which you should review carefully;

• You are responsible for ensuring the accuracy and completeness of any information you submit to third-party services;

• RoseWell Health makes no representations or warranties regarding the availability, functionality, security, accuracy, or reliability of any third-party services;

• RoseWell Health is not responsible for the privacy practices, data security, or content of third-party services; interruptions, or unauthorized access to your information.

RoseWell Health reserves the right to add, modify, or remove links to third-party services at any time without prior notice.

Consent Requirement for Appointment Booking

If you choose to book an appointment with RoseWell Health through a third-party service such as Jane App, you will be required to affirmatively acknowledge and confirm your acceptance of these Terms and our Privacy Policy by checking a confirmation box or providing other explicit consent before your appointment can be scheduled or proceed. This affirmative confirmation is required as part of the third-party booking service.

By providing such affirmative consent, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy in connection with any healthcare services, appointments, or patient relationship with RoseWell Health. Your failure to provide such consent will prevent you from booking or attending appointments through RoseWell Health.

External Links and Social Media

This website may contain links to third-party websites and social media platforms, including Instagram, that are not owned, operated, or controlled by RoseWell Health. These links are provided solely for your convenience and informational purposes.

When you access any external link from this website, you acknowledge and agree that:

• You are leaving the RoseWell Health website and accessing a separate third-party platform;

• Your use of any third-party website or platform is governed by that third party's separate terms of use and privacy policy, which you should review carefully;

• RoseWell Health does not endorse, recommend, or make any representations or warranties regarding the accuracy, completeness, reliability, legality, or content of any third-party websites or social media platforms;

• RoseWell Health is not responsible or liable for any content, products, services, advertising, or other materials available on or through third-party websites or platforms;

• RoseWell Health is not responsible for any loss, damage, or harm arising from your use of or reliance on third-party websites or platforms, or your interactions with third-party content.

We strongly encourage you to review the terms of use and privacy policies of any third-party websites or social media platforms you visit through links.

  1. Healthcare Services, Fees, and Policies

RoseWell Health provides private healthcare services on a fee-for-service basis. These Terms of Use govern your use of this website only and do not constitute an agreement for healthcare services.

Cancellation and No-Show Policy

Appointments are subject to RoseWell Health's cancellation and no-show policy, which requires advance notice of cancellations and may impose fees for late cancellations or missed appointments. The full cancellation policy will be provided to you at the time of booking. Repeated failures to provide adequate cancellation notice or attend scheduled appointments may result in refusal of future bookings.

Separate Service Agreement 

When you book an appointment through a third-party service such as Jane App or directly with RoseWell Health, you will enter into a separate agreement governing:

  • Service fees and payment terms; 

  • Cancellation and rescheduling policies;

  • Refund policies (if applicable); 

  • Patient responsibilities and consent to treatment.

You are responsible for reviewing and agreeing to all applicable fees, policies, and terms prior to booking or receiving services. All fees and policies will be disclosed to you through the booking process or prior to service delivery.

Future Service Offerings 

RoseWell Health reserves the right to introduce new service models, including subscription-based care or membership programs, which will be governed by separate terms and conditions provided to you at the time of enrollment.

  1. Additional Terms

Telehealth Services: If you participate in telehealth or virtual care appointments, you will be required to review and consent to our separate Telehealth Consent and Policy. RoseWell Health reserves the right to require in-person assessment when clinically necessary.

User Generated Content: If you submit reviews, comments, or other content ("User Content") to this website, you grant us a worldwide, non-exclusive, royalty-free, perpetual right to use, reproduce, modify, and display such content for any business purpose. You represent that your User Content is accurate, lawful, and does not violate third-party rights. We may monitor, edit, or remove User Content at our sole discretion without notice and are not responsible for its accuracy. To report problematic content, contact info@rosewellhealth.ca.

Cookies and Tracking: This website uses cookies and tracking technologies for functionality, analytics, and marketing purposes. By using this website, you consent to cookies as described in our Privacy Policy. You may manage preferences through your browser settings. We are not responsible for third-party cookies.

  1. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, this website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or timeliness of information. We do not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or other harmful components.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RoseWell Health, its affiliates, directors, officers, employees, agents, contractors, licensors, and representatives will not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to personal injury, loss of profits, data,  goodwill, or other intangible losses, arising out of or in connection with: (a) your use of, or inability to use, this website; (b) any information, content, or materials obtained through this website; (c) unauthorized access to or alteration of your transmissions or data; or (d) any other matter relating to this website, even if we have been advised of the possibility of such damages. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL ROSEWELL HEALTH'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS WEBSITE, OR ONE HUNDRED CANADIAN DOLLARS (CAD $100), WHICHEVER IS GREATER.

  1. Indemnification

You agree to indemnify, defend, and hold harmless RoseWell Health, its affiliates, directors, officers, employees, agents, contractors, licensors, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

  1. Your use or misuse of this website;

  2. Your breach of these Terms or any applicable law or regulation;

  3. Your violation of any third-party rights, including intellectual property rights or privacy rights;

  4. Any false, inaccurate, or misleading information you provide to RoseWell Health;

  5. Your failure to obtain necessary consents or provide accurate medical or personal information in connection with healthcare services.

This indemnification obligation will survive the termination of your use of this website.

  1. Force Majeure

RoseWell Health is not liable for any delay, failure, or interruption in website performance or service delivery caused by events beyond our reasonable control, including but not limited to: internet or telecommunications outages; pandemics or public health emergencies; strikes or labor disputes; or power failures. Our performance obligations are suspended during such events.

  1. Dispute Resolution

Before commencing any legal action, you agree to first attempt to resolve any dispute informally by contacting us at info@rosewellhealth.ca with a detailed description of the dispute. If the dispute cannot be resolved informally within 30 days, you agree to participate in good faith mediation before a mutually agreed mediator in Vancouver, British Columbia. Each party will bear its own costs of mediation, and the settlement terms are strictly confidential. This requirement does not apply to claims for urgent injunctive relief or disputes within the jurisdiction of the BC Small Claims Court. Nothing in this section prevents either party from seeking such relief when necessary.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of the province of British Columbia, Canada, and the federal laws of Canada applicable therein, without regard to principles of conflicts of law. You irrevocably agree to submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, for the resolution of any disputes arising from or relating to your use of this website or these Terms, and you waive any objection to venue or inconvenient forum in such courts.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions shall continue in full force and effect.

  1. Entire Agreement, Waiver, and Assignment

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RoseWell Health regarding your use of this website and supersede all prior agreements or understandings.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of RoseWell Health.

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. RoseWell Health may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets, without restriction or notice to you.

  1. Notices

All legal notices to RoseWell Health must be sent in writing to info@rosewellhealth.ca and [Physical Address] or by registered mail to our physical address. We will provide notices to you by email at the address you provided during registration or booking, or by posting on this website. Notices sent by email are deemed received 24 hours after sending. Notices posted on the website are deemed received immediately upon posting. You are responsible for keeping your contact information current.

  1. Changes to the Terms

We reserve the right to modify these Terms at any time without prior notice. The updated Terms will be posted on this page with a new effective date. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.

  1. Contact Information

If you have any questions about these Terms, please contact us at:

RoseWell Health
Email: info@rosewellhealth.ca

For current patients: Please use the secure messaging feature in Jane App for any health-related inquiries or appointment matters. General website inquiries should be directed to the email address above. For medical emergencies: Call 911 or visit your nearest emergency department immediately.