Frequently Asked Questions

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General

  • RoseWell Health is designed for women seeking specialized expertise and a genuine partnership in their care.

    Your Certified Menopause Practitioner works with you throughout your journey—taking the time to understand your full health story, your goals, and the changes you’re navigating in midlife. Sessions are intentionally unrushed, allowing space for meaningful discussion, comprehensive education, and collaborative, informed decision-making.

    Research in women’s midlife health continues to evolve rapidly. Our understanding of hormone therapy, metabolic health, brain health, and longevity is expanding every year. Your care should reflect this—through thoughtful conversations and guidance from providers deeply committed to advancing women’s health.

    We maintain intentionally limited capacity, because truly individualized care cannot be delivered in high-volume systems. For women ready to gain deeper understanding and take an active role in their health, RoseWell provides a structured, supportive environment to create sustainable change.

  • Many online platforms focus on brief, streamlined virtual visits and fragmented prescription-based care, often supported by standardized protocols, automated tools, AI-driven communication, or generalists. These services can provide convenient access for addressing a specific symptom, but they may offer limited time to explore the full hormonal, metabolic, and lifestyle connection that influence midlife health, and treatment options may be more narrowly focused.

    At the same time, many wellness or coaching programs provide valuable education and lifestyle support, but do not include medical assessment, prescribing, or clinical oversight.

    RoseWell was designed to bridge this gap. Care is clinically guided by a menopause-certified Nurse Practitioner, combining medical expertise with structured systems and personalized care. Through comprehensive 12-week clinical programs, we address key pillars of midlife health spanning hormones, metabolism, sleep, stress, sexual health, and long-term health priorities.

    This approach allows for deeper clinical insight, individualized strategies, and ongoing guidance, helping women better understand and navigate the hormonal and health changes of midlife.

  • A Certified Menopause Practitioner is a healthcare professional who has completed advanced training and certification in menopause care through The Menopause Society.

    The Menopause Society Certified Practitioner (MSCP) credential recognizes clinicians who have demonstrated specialized knowledge in the management of perimenopause and menopause. To earn this designation, providers must pass a rigorous certification examination covering evidence-based care for midlife women, including:

    • Hormone therapy and non-hormonal treatment options

    • Management of menopause symptoms

    • Bone, heart, and brain health in midlife

    • Sexual and genitourinary health

    • Long-term health considerations during and after menopause

    Certification requires ongoing education to stay current with the latest research and clinical guidelines in menopause care.

    Working with a certified menopause practitioner ensures your care is guided by specialized expertise and up-to-date, evidence-informed recommendations.

    Learn more about menopause certification through The Menopause Society.

  • A Nurse Practitioner (NP) is an advanced practice registered nurse with graduate-level education and specialized clinical training. In British Columbia, Nurse Practitioners are licensed healthcare providers who can assess, diagnose, order and interpret tests, prescribe medications, and manage a wide range of health conditions, including care related to perimenopause and menopause.

    NPs are regulated by the British Columbia College of Nurses and Midwives, which sets strict standards for education, clinical practice, and ongoing professional development.

    Learn more about the Nurse Practitioner role and scope of practice through the
    British Columbia College of Nurses and Midwives.

  • Yes. This clinic does not replace the care provided by your primary care provider (i.e., family doctor or nurse practitioner). We encourage all patients to maintain regular follow-up with their primary care provider or visit a walk-in clinic for any health concerns and insurable services outside the scope of our care.

  • Our programs are private-pay and voluntary.

    You may be eligible for reimbursement through your private insurance Health Spending Account (HSA) or Extended Health Benefits. Health visits may also be considered as a tax-deductible medical expense - please confirm with your individual insurance provider and tax advisor.

    If any medically necessary core MSP services arise from your care — such as prescriptions or labs — these will be provided where covered by MSP, separate from your program fee. We also encourage you to maintain access to insured care, such as through your primary care provider or walk-in clinic.

  • Menopause News — Free medications in BC!

    Yes, select menopause prescriptions are fully covered by MSP/BC PharmaCare starting March 2026. Learn more here

  • Our visits are all virtual-based appointments, through a secure electronic medical platform.

    We offer services to residents throughout British Columbia.

  • We're here to help you start feeling better - quickly and sustainably. Our goal is to initiate care within days, not months, and to provide consistent support until your symptoms are well-managed and stable. No long waitlists, no rushed visits - just personalized care when you need it most.

  • To make the most of your initial consultation:

    • Complete the comprehensive intake form before your appointment to make the most out of your time together

    • Gather any recent lab results (bloodwork, imaging) for review

    • Prepare any questions you'd like to discuss

    • Have you government issued ID ready for verification at the start of your visit, as required per healthcare regulations

    Your practitioner will guide you through everything during the session—this preparation simply helps ensure we cover all your concerns thoroughly.

  • What payment methods do you accept?

    We accept all major credit cards. Payment is required at the time of booking for both the initial consultation and program enrollment.

    What is your cancellation policy?

    You may cancel or reschedule your appointment with 48 hours' notice.

    Appointments cancelled or rescheduled with less than 48 hours' notice will be charged the cancellation session or cancellation fee, whichever is applicable. We understand that unexpected situations arise—please contact us as soon as possible if you need to make changes.

Clinical Programs

  • Book your 60-minute virtual initial Intake & Consultation with your Menopause-Certified Nurse Practitioner, where you’ll have an comprehensive review, understanding and real answers for your health, including;

    • In-Depth Clinical Review A thorough assessment of your health history, hormonal changes, symptoms, and lab results to inform your care plan.

    • Personalized Clinical Insights Evidence-based recommendations and specialty education tailored to your symptoms, history, and long-term health goals.

    • Strategic Plan Spanning hormonal & symptom management, nutrition & metabolic health, movement & strength, sleep optimization, and stress & nervous system support, individualized to your health goals. Gain clarity, a deeper understanding of your health, and clear next steps you can integrate into your care.

    • Next Step For women ready to move from plan into action, our comprehensive clinical program are designed to support meaningful change. Details are discussed within your consultation.

      Join us! Feel free to book a Meet & Greet

  • Yes — many women find this session valuable on its own for clarity and practical next steps. It also serves as the foundation to the 12-week programs for those ready for structured, ongoing support.

  • Clinical Programs

    Care is delivered through structured clinical programs designed to translate your Intake & Consultation findings into ongoing, supported treatment. Our current program includes the RoseWell Hormone & Health program and upcoming RoseWell Metabolic Health program (waitlist).

  • Many midlife symptoms overlap with hormonal changes, stress physiology, sleep disruption, and metabolic shifts.

    Through a detailed clinical assessment, we help identify patterns and connections in your symptoms to better understand what may be hormone-related and what may be influenced by other contributing factors.

  • No. Our programs are designed for women at all stages of their midlife health journey—whether or not you are currently using hormone therapy. We tailor your care plan based on your symptoms, goals, and clinical profile.

  • During your initial consultation, we will complete an in-depth review of your medical history and determine what options may be available to you based on clinical guidelines and your specific symptoms.

    In some situations, hormone therapy may not be safe or appropriate. These include, per guidelines: undiagnosed abnormal vaginal bleeding, acute liver dysfunction, estrogen-dependent cancer (breast, ovarian, endometrial), cardiovascular disease, stroke, blood clotting disease. Current guidelines recommend that hormone therapy can safely be initiated in healthy women who are less than 60 years of age or less than 10 years since menopause.

    Individual relative risks will be explored. Non-hormonal options will be reviewed if hormone therapy is not the right fit for you.

  • The program is designed to fit into a busy schedule.

    Time commitment varies based on your individualized care plan. Most women engage with a combination of brief weekly actions, guided interventions, and integrated lifestyle strategies designed to be realistic, sustainable, and adaptable to daily life.

    Core sequenced private sessions are built-in during your program, around your availability.

  • Absolutely. You’ll receive high-touch access to your menopause-certified Nurse Practitioner, who provides individualized guidance and adjusts your recommendations throughout the program.

  • Your care is individualized. While the program follows a structured clinical framework for consistency and progression, your recommendations, pacing, and interventions are continuously tailored based on your symptoms, response, and evolving needs.

  • Key areas of midlife health: hormones, metabolism, nutrition, sleep, stress, sexual health, and longevity focus priorities including bone, heart, and brain, with additional guidance on skin and hair wellness.

  • At RoseWell, care feels different because it is a structured clinically-guided model designed to move beyond traditional one-off prescriptions and fragmented care. Instead, you are supported in partnership through an evolving clinical program that keeps you actively involved, informed, and in control of your health decisions over time.

  • Primary care provides essential support for your overall health and individual concerns. RoseWell complements this care with a dedicated focus on midlife women’s health—offering extended clinical assessment and a structured, evolving pathway designed to connect the hormonal, metabolic, and symptom patterns that emerge during perimenopause and menopause, with ongoing, proactive wellness-focussed care over time.

  • Yes — it is designed to support both immediate symptom management and long-term health, helping you establish a foundation for healthy aging, energy, and vitality.

    For clients who have completed a program, we offer ongoing partnership and support for your long-term health and wellbeing.

    • Strategy Session (follow up)

    • Annual Wellness Review

    This ongoing partnership provides continuity of care, responsive support, and confident guidance as your health evolves through midlife and beyond.

  • Yes. We work with a limited number of clients at any given time to ensure each person receives the depth of clinical attention, continuity, and support our care model is built on.

    If you’re ready to explore care with RoseWell, we invite you to book your Intake & Consultation. Availability is intentionally limited to preserve the quality and continuity of care for each client.